Terms & Conditions

Our online ordering service is hosted on a secure-server, so you can be confident that when you send your personal details they will be held in a safe environment. Once your order has been processed the information is permanently removed from the website.
Lemonade is committed to protecting your privacy & security. We do not sell, rent or trade any personal information to any third party. Any information we obtain will always be used in compliance with all data protection. We follow strict security procedures in the storage and disclosure of the information you have given to us.

Credit/Debit Cards

We accept most major credit and debit cards, including MasterCard, Visa, Switch, Solo and Delta. The company reserves the right to decline any order where there is a discrepancy in card details.


Deliveries will be dispatched within 3-5 working days & will be sent via Royal Mail Tracked 48 (a 2-3 day service). Orders to Northern Ireland please allow 3-4 days.  Although we offer a Next Day delivery service to most areas of the UK mainland some remote areas may take 48hrs and we can NOT completely GUARANTEE Next Day delivery as occasionally there may be unforeseen problems which may be out of our control.

 

Missing/Lost Parcels

If you have not received your order, please ensure that you inform our customer service team within 14 days from dispatch. If we do not receive contact within this time frame, we will not be able to resolve the issue for you. Due to our couriers providing us with 14 days to claim against any missing or misdelivered packages, we are required to be informed by you, the customer, at the earliest convenience within 14 days. You can contact our customer service team by email at sales@lovelemonade.com, or by telephone on 02031376925. Should you be unhappy with any aspect of your purchase with us, you must inform us immediately using the contact information provided - failure to do so will incur no solution.

 

Waiting List Items

If you are to order an item on a waiting list, we would advise to purchase it separately to any other products on our website that are not currently on a waiting list. Our waiting list items refer to a pre-order sale, meaning that you are agreeing that you will not be receiving this item until the recommended time has passed that is advertised on each individual product. If you are to order other items along with your waiting list item, you will be required to pay an extra standard delivery fee of £3.99 to cover the cost of splitting your order - failure to do so will cause a delay in delivery for your other items. Waiting list items are clearly advertised in the title and banner of the product. If you have any questions regarding your order please get in touch with our customer service team.

 

Returns Policy

Retail

We accept the return of all products only if they are returned and in their original packaging within 14 days of receipt (the item must be within our possession within 14 days of receipt). Under these circumstances we will issue a full refund for the price you paid for the item. Please print a Returns form and fill it in according to the item(s) you are returning. If you have not enclosed a returns form then we will not be able to accept your return. If you are in need of a Returns form please click here. Should you be unhappy with any aspect of your purchase you must inform us immediately upon receipt by email or by telephone stating the problem. Please note a charge of £2.99 will be deducted from your refund to cover postage costs and original postage costs will not be refunded. Exclusions for faulty items apply. 

We do not offer exchanges so to avoid disappointment we recommend to reorder- please quote your new order number on your returns form and we can waiver the postage fee so you do not pay postage twice.

Any returns outside this timescale will be returned back to you or issued with a credit note, unless there are exceptional circumstances and are at Lemonade’s discretion.

For health and safety reasons no returns are accepted for any pierced products or pierced products that are part of a set and all Make Up

Please allow up to 14 days for your refund to be processed. Lemonade will not be held responsible for any administration errors made by you the customer once the item has been dispatched, please contact us after checking the order in the confirmation email and letting us know of any changes immediately. Please return all items to the following address:

Lemonade
Unit 3, Park Industrial EstateSt Albans AL2 2DR

We do not accept returns of unwanted items. We are happy to supply a credit note in exchange for an item/s not wanted within 14 days of you receiving the item/s.
For any damaged or faulty items if they are returned within 7 working days and in their original packaging and condition. We will exchange them. You will be responsible for the cost of the postage to return the goods.

Please note, we reserve the right to charge a re-stocking fee on cancellation/exchanges (up to 20%)

Due to the nature of our product range we are unable to guarantee the availability of products. If an item is no longer available, then you will be notified and given the opportunity to choose an alternative item or cancel your order for that item.  The price you pay for your items is the price shown in the checkout section of our website at the time you place your order. If an error in pricing occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If you cancel and you have already paid for the goods, you will receive a full refund.

If you need to contact us, please email sales@lovelemonade.com. Alternatively, you can telephone us on 0203 137 6925 or write to the above address.

Lemonade cannot be held responsible for any errors or omissions contained within the website. If a product you have ordered has an incorrect price due to an error we have made, we will notify you before delivery and give you the option of cancelling or altering your order.

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