We want to sort out any issues with damaged/faulty items in your order right away. Please contact our customer care team with your order number by emailing
[email protected]

Please keep hold of the post office receipt once your returns are scanned. This has tracking information that is important for yours and our reference

Please follow our step by step instructions below to create your return
1. Login to your Lemonade account
2. Go to 'My Order History'
3. Under 'Order Reference' please select relevant order number (e.g. WEB12345)
4. Select box next to item you wish to return and click 'Return Item(s)'
5. Select 'Reason for Returns' in drop down box and select 'Return'
6. You will receive an email with your returns form.
7. Please download and print the returns form and place inside your package.
8. We offer the option to purchase a returns postage label which is cheaper than the post
office.

Please click link below to purchase.  https://www.lovelemonade.com/search/returns-
label

If you have not enclosed a return form, we are unable to accept your return.  If you need helpwith a returns form, please contact us at [email protected].

We accept the returns of damaged/faulty items only if they are returned in their original packaging and condition within 14 days of receipt.  

Any returns outside this timescale will be returned to you or a credit will be issued to your Lemonade account at our discretion. If an item is damaged/faulty and returned to us within 14 days of receipt, we will issue a full refund for the item.  

Please contact us as soon as you have noticed the fault via email at [email protected] with a photo of the item so we can assist you further.
We accept returns for unwanted items within 14 days of receipt.

All returned items must be unworn and in a suitable condition.  Failure to do this may result in us being unable to refund you and we may have to send the item back to you. In the interests of hygiene refunds/returns are not accepted for any pierced products or pierced products that are part of a set and all Make Up.

Should you be unhappy with any aspect of your purchase you must inform us immediately upon receipt by email at [email protected] stating the problem.
 
If you choose not to purchase a returns label from us we recommend when returning to use a recorded service to ensure that they are received. Please ensure that you keep a copy of your proof of postage that you are given by the post office. A great way to do this is by taking a photo

Please return all items to the following address:

Lemonade
3 Park Industrial Estate, St Albans, AL2 2DR

Please allow 2-3 working days (2-4 for Northern Ireland) from the date you receive your dispatch email for your item to be delivered. If your estimated delivery time has passed please contact our customer care team by emailing [email protected] to investigate this for you

Please follow our step by step instructions below for returning an item
1. Login to your Lemonade account
2. Go to 'My Order History'
3. Under 'Order Reference' please select relevant order number (e.g. WEB12345)
4.  Select box next to item you wish to return and click 'Return Item(s)'
5. Select 'Reason for Returns' in drop down box and select 'Return'
6. You will receive an email with your returns form
7. Please download, print and fill in the returns form ensuring you write your Return Authorisation Number (RAN) on the shipping label (this will be found in your email)

Please allow up to 10 days for refunds to show in your account

To redeem your Lemonade credit please follow the instructions below
- Log in to your Lemonade online account (using email:     and password:   )
- Once you login, click "My Account" to view your E wallet credit.
- Select your products and add to basket
- Proceed to checkout
- Select to pay by card (please note- if you select PayPal it will NOT redeem the credit)
- Enter card details to pay any balance that exceeds your credit

As our stocks are not guaranteed and are changing rapidly all the time we advised to re order the product you wish to receive, and we will then refund your return including postage once we receive it. Alternatively, once we receive your return we can credit your Lemonade account with your refund plus postage for you to make a new purchase

Once an order is processed we can amend items/details until the order is dispatched

You can cancel your order with us up until dispatch. Once the order has been dispatched we are unable to recall it, so you would need to create a return. Once your return is received we will issue you with a refund for the items you have purchased.

We may have sent your items in separate parcels. Please check your emails and your invoice as this will have details and an item may be ‘To Follow’. Alternatively, contact our customer care team with your order number by emailing [email protected]

We want to sort out any issues or incorrect items in your order right away. Please contact our customer care team with your order number by emailing [email protected]

We will get back to you as soon as we can, and a replacement will be sent as quickly as we
can

Yes, this is not a problem if everything in the parcel is on your returns form with the relevant order numbers

We accept all major credit cards including Visa, Maestro, Mastercard and PayPal