Returns Policy

During the Christmas period, we have extended our returns policy. Orders placed from 27th November 2018 may be returned up until January 14th 2019.

Items returned to us by post by January 14th 2019 in a resalable, non used condition, will be offered a refund.

Refunds/Returns Policy


Please follow our step by step instructions below to create your return

1. Login to your Lemonade account

2. Go to 'My Order History'

3. Under 'Order Reference' please select relevant order number (e.g. WEB12345)

4. Select box next to item you wish to return and click 'Return Item(s)'

5. Select 'Reason for Returns' in drop down box and select 'Return'

6. You will receive an email with your returns form.

7. Please download and print the returns form and place inside your package.

8. We offer the option to purchase a returns postage label which is cheaper than the post office. Please click link below to purchase.

If you have not enclosed a return form, we are unable to accept your return.  If you need help with a returns form, please contact us at

We accept the returns of damaged/faulty items only if they are returned in their original packaging and condition within 14 days of receipt.  Any returns outside this timescale will be returned to you or a credit will be issued to your Lemonade account at our discretion.

If an item is damaged/faulty and returned to us within 14 days of receipt, we will issue a full refund for the item.  Please contact us as soon as you have noticed the fault via email at with a photo of the item so we can assist you further. 

We accept returns for unwanted items within 14 days of receipt. All returned items must be unworn and in a suitable condition.  Failure to do this may result in us being unable to refund you and we may have to send the item back to you.

In the interests of hygiene refunds/returns are not accepted for any pierced products or pierced products that are part of a set and all Make Up

Should you be unhappy with any aspect of your purchase you must inform us immediately upon receipt by email at or by telephone 0203 137 6925 stating the problem.

 I you choose not to purchase a returns label from us we recommend when returning to use a recorded service to ensure that they are received. Please ensure that you keep a copy of your proof of postage that you are given by the post office. A great way to do this is by taking a photo.  

Please return all items to the following address:


3 Park Industrial Estate, St Albans, AL2 2DR


Refunds for unwanted / damaged items can take up to 10 days to process. Refunds will only be given after the returned item/s have been inspected. You will be refunded via your original method of payment. Please be aware that if you used your e wallet credit when placing your order and decide to return it you will be given the store credit back. 

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