If you are a customer in the European Economic Area (EEA), you have 14 days to cancel your order if you have changed your mind. The 14 days cancellation period starts from the day your order is delivered. Find out how to return your item(s) at number 4.
If you receive faulty goods, you have a right to return these goods and to ask us to repair / replace or get a refund
2. FAULTY GOODS
If you’re a customer in the EEA, you get 14 days to cancel your contract with us
This two week period starts from the day after you receive your order. You’ll need to write to us with notice of your cancellation via email or you can write to us at Lemonade, Unit 3, Park Industrial Estate, St Albans, AL2 2DR.
If you’re cancelling your contract with us after you have received your order, you’ll need to return the item(s) to us using . You`ll then receive a full refund as per our policy.
Please note, we cannot offer refunds on beauty items and pierced jewellery where the packaging has been opened.
Once received all returns are quality checked, your items should be returned in a new and unused condition and sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy
Lemonade returns are easy!
1. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.
2. Cover your original address label with the Lemonade returns label found in your order, or if you do not have this please email us at email@example.com and we will send you another one for you to print off. We will deduct £3.95 from your refund for the use of this label.
3. Take your package to the post Office. Please ensure you get proof of postage. Please don’t post your package through the post box without getting proof of postage. Make sure you keep it safe in case you need to use this as evidence of your return
5. HOME ITEMS
Items must be inspected before signing. Please do not sign for your delivery if you have received a damage item, the courier company should take it away with them. Home items have a lead time of 2-8 weeks. Once your item is ready to be despatched our specialist courier company will contact you to arrange delivery on a date and time to suit you within 10 days.
Please return all items to the following address;