Crystal Trim Fur Lined Boots Navy
UK Delivery is charged at £3.99 for standard delivery via Royal Mail tracked which is usually 2-3 working days. However please be sure to check delivery times for individual items as these may vary due to popular demand or if an item is on pre order.. You will find these details in the product description when applicable.
Europe and Southern Ireland is charged from £9.95
Worldwide Delivery to any country not stated above is charged from £9.95.
Please inform us within 7 days if there is a problem with your order. Damages with Home items must be reported within 15 minutes of signing for your item. You also must only sign for the item if checked and you are happy.
If an item is temporarily unavailable for any reason/or oversold, for example Press Coverage Or Celebrity Promotion you will be notified and offered an immediate refund or exchange or advised of the estimated dispatch date.
For Trade orders we offer 2 days delivery service with Royal Mail Tracked Special charged at £7.95 plus VAT. Please note during exhibitions and busy periods there may be a delay of a further 2 days to dispatch orders. Custom made items such as shoes can take longer please read product description before ordering.
Returns Policy
Returning an item
If you are not happy with your item you may return this to us within 14 days for a full refund/credit. Please ensure that the item is returned to us in its original condition and packaging. We also ask that you fill out a returns form which can be downloaded here click here. If you can not download/Print this then please return your item together with your invoice ( or relevant order details Name, order number ) Please ensure that you send your item back by a tracked service. We are not responsible for lost items.
Refund or Lemonade Credit Special Offer
When returning your item please specify if you would like a refund or if you would like to take advantage of our Lemonade Credit Offer. This offer means we will credit your Lemonade account with the amount of the item PLUS the postage you paid to have it sent out to you. This will enable you to re order an exchange of the same item or another item with no postage cost/FREE POSTAGE. This is the most popular option therefore we will automatically do this if nothing is specified with your return. If however you receive this and would prefer the refund simply respond to the notification email you receive stating you want a refund and we will refund you.
Faulty Items
If you have received a faulty item you must advise us within 7 days. In the event that you have notified us within 7 days we will provide you with a returns label to return the parcel to us at no cost. If the item has been worn / used or has passed this time scale you will be liable for the cost of return however we will inspect the goods and items may be replaced at our discretion. It is essential that all returns are sent to us with a trackable service e.g. Recorded Delivery. We accept no responsibility for lost items that you have returned to us without tracking information.
In the event unlikely event that your item falls faulty after 7 days you may return the product to us and we can repair if for you free of charge.
Non returnbale items
For health and safety reasons no returns are accepted for any pierced products or pierced products that are part of a set. Any make up / cosmetic items are non refundable due to hygiene reasons.
Please return all items to the following address:
Lemonade
UNIT 3
PARK INDUSTRIAL ESTATE
PARK STREET
ST ALBANS
AL2 2DR
Our returns policy lasts for 14 days from delivery and signed acceptance of your item. After 14 days have have passed after your purchase has been delivered and signed for, we cannot offer you a refund or exchange unless in exceptional circumstances agreed by management.
PLEASE CHECK YOUR ITEMS BEFORE SIGNING FOR YOUR DELIVERY** [2 man delivery] Once your item(s) arrive, you have 15 minutes to check your item(s). Once you have signed for your item(s) you have accepted the condition they have arrived to you. Therefore, we cannot accept any returns/exchanges if reported damaged/imperfect. So please ensure to allow time to check your purchase.
To return your item it must be unused and in the same condition that you received it. It must be in the original packaging. If the return request is raised with us within 14 days and boxed up in its original packaging, we will organise the return of the item at the best cost available for the item. We will confirm the cost of this before arranging collection for you to approve and this will be deducted from your refund.
