Our online ordering service is hosted on a secure-server, so you can be confident that when you send your details they will be held in a safe environment. Once our order has been processed the details are permanently removed from the website.
Lemonade is committed to protecting your privacy & security. We do not sell, rent or trade any personal information to any third party. Any information we obtain will always be used in compliance with all data protection. We follow strict security procedures in the storage and disclosure of information that you have given us.
We accept most major credit and debit cards, including MasterCard, Visa, Switch, Solo and Delta. The company reserves the right to decline any order where there is a discrepancy in card details.
Deliveries will be dispatched for all orders placed up to 4.00pm every day & will be sent via Royal Mail Tracked Service. Northern Ireland may take 2-4 days. Although we offer a next day delivery service to most areas of the UK mainland some remote areas may take 48hrs and we can not completely GUARANTEE next day delivery as occasionally there may be unforeseen problems which may be out of our control.
Custom made items such as shoes take longer please read product description before ordering.
"Couture Collection Shoes" these are made to order and are estimated to take 4-8 weeks, although please note due to large demands they can take considerably longer, please contact us if you need them for a certain date as we carry stock of some sizes and colours.
" Nicola McLean Peep Toe Shoes" these are made to order and take 2 - 6 weeks, please contact us if you need them for a certain date as we carry stock of some sizes and colours. We aim for customers to receive these within 2 weeks.
Made to order items take between 4-8 weeks sometimes longer during busier periods.
We accept the return of all damaged or faulty items only if they are returned and in their original packaging and condition within 7 days of receipt (it must be within our possession within 7 days of receipt). Under these circumstances we will issue a full refund for the price you paid for the item. You will be liable for the cost of the postage to return the goods; this does not affect your statutory rights. Please print a Returns form and fill it in according to the item(s) you are returning. If you have not enclosed a returns form then we will not be able to accept your return. If you are in need of a Returns form please click here. Should you be unhappy with any aspect of your purchase you must inform us immediately upon receipt by email or by telephone stating the problem.
Refunds or exchanges will only be given after the returned item has been received and inspected. Goods must be returned by a recorded service to ensure that they are received. If you chose not send the item by recorded delivery we cannot guarantee they will be received.
Any returns outside this timescale will be returned back to you or issued with a credit note, unless there are exceptional circumstances and are at Lemonade’s discretion.
For health and safety reasons no returns are accepted for any pierced products or pierced products that are part of a set.
Refunds can take up to 14 days to process.
We regret we are unable to accept returns for bespoke or special order items (e.g. crystal shoes) and bespoke orders made to your specific requirements. If an item is faulty we will offer an exchange for the same item.
Please return all items to the following address:
3 Elstree Way
Wholesale/trade orders are considered final sale and are non refundable.
We do not accept returns of unwanted items. We are happy to supply a credit note in exchange for an item/s not wanted within 7 days of you receiving the item/s.
For any damaged or faulty items if they are returned within 7 working days and in their original packaging and condition. We will exchange them. You will be responsible for the cost of the postage to return the goods.
Please note, we reserve the right to charge a re-stocking fee on cancellation/exchanges (up to 20%)
Due to the nature of our product range we are unable to guarantee the availability of products. If an item is no longer available, then you will be notified and given the opportunity to choose an alternative item or cancel your order for that item.
The price you pay for your items is the price shown in the checkout section of our website at the time you place your order. If an error in pricing occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If you cancel and you have already paid for the goods, you will receive a full refund.
If you need to contact us, please email firstname.lastname@example.org. Alternatively, you can telephone us on 0800 6 522 822 or write to the above address.
Lemonade cannot be held responsible for any errors or omissions contained within the website. If a product you have ordered has an incorrect price due to an error we have made, we will notify you before delivery and give you the option of cancelling or altering your order.